Case Study: WSP Canada improves email management efficiency with Mail Manager

WSP Canada rolls out Mail Manager to 700 staff in a 6-week pilot

WSP Canada, a global consulting firm, faced significant email management challenges. Their teams were dealing with high volumes of project emails, and the manual process of saving them was so time-consuming that many staff had stopped filing emails altogether. This led to major issues, including an inability to access critical correspondence when staff left the company due to new privacy laws, negative audit scores, and hindered search capabilities in legal disputes. To solve this, they implemented Mail Manager from Ideagen.

The Mail Manager solution was selected after a successful pilot program and rolled out to 220 users. The software provided an intuitive and user-friendly way to file emails directly to multiple data platforms like SharePoint and network drives, which was crucial for WSP's various project teams. The results included vastly improved efficiency, as staff no longer spent excessive time on filing, and ensured full access to vital project email records for audits and legal purposes. Mail Manager provided the firm with a much stronger handle on their email management.

WSP Canada