Case Study: In2 streamlines email management and reduces server strain with Mail Manager

Why In2 made the switch from Deltek to Mail Manager

In2 Engineering Design Partnership (In2), a modern MEP service engineering consultancy with offices across Ireland and the UK, struggled to manage a huge volume of project email. Before switching, the team had trouble filing messages into job folders, their servers were overloaded by duplicate emails and large attachments, and staff often couldn’t find critical correspondence when they needed it. In2 initially tried Deltek’s Union Square solution, but it did not solve the email management problem.

In2 replaced Deltek with Mail Manager, an Ideagen solution, to streamline email filing and reduce server strain. Mail Manager made it easier for engineers to store and retrieve project emails through Outlook, improving adoption across the business and helping keep inboxes tidy. As a result, In2 reduced duplicate email storage, improved confidence in finding important information, and eased the pressure that had previously caused server crashes and data loss.

In2

Graeme Parker

Director