Case Study: Westbound Logistics Services achieves faster email retrieval and reduced costs with Mail Manager

Westbound Logistics Services - Customer Case Study

Westbound Logistics Services Ltd, a UK logistics company serving markets across the US, Australia, and China, relied heavily on email to manage long-running queries, supplier agreements, invoices, and delivery notes. But with Outlook search failing to surface older messages and attachments beyond six months, the company struggled to find critical evidence, causing operational disruptions, unnecessary costs, and risks to supplier relationships.

To solve this, Westbound implemented Mail Manager, an Ideagen solution, to automatically file emails and attachments using AI-driven machine learning and make them easy to retrieve. With Mail Manager, staff can find emails within three clicks, keep projects visible and collaborative, and avoid lost information in inboxes. The result was a substantial reduction in costs, improved productivity, fewer supply-chain delays, and better protection against duplicate charges by quickly locating proof of payments and agreements.

Westbound Logistics Services