Case Study: Ward & Burke achieves searchable project email records with Mail Manager

Ward & Burke files 52,000+ emails with Mail Manager

Ward & Burke, a design-build-operate construction company, faced a significant challenge in managing email correspondence for its decades-long infrastructure projects. With a manual and inconsistent process for saving emails to SharePoint, locating critical historical information was cumbersome and time-consuming. To solve this, they implemented Mail Manager from Ideagen.

Ideagen Mail Manager's solution used AI to automatically identify and prompt users to file emails to the correct project in SharePoint. After a successful proof of concept, the software was rolled out company-wide. The results were highly successful, with over 52,000 emails captured and searchable, growing by approximately 2,000 per week. This ensures project records are permanently accessible, and the solution has led to near-zero help desk tickets as staff have fully adopted the system into their daily workflow.

Ward & Burke