Case Study: Arup improves email records management with Mail Manager

Q&A with Clive Bortz, Regional CIO of Arup Australasia & East Asia

Arup, a global engineering and consulting firm, needed a reliable way to manage the growing volume of project emails across its 28 offices in Australasia and East Asia. As email remained the default channel for formal project communication, the team needed better recordkeeping, easier retrieval, and stronger support for project information management and risk control using Mail Manager.

Mail Manager, an Ideagen solution, was implemented to file and integrate emails with Arup’s document management system, making key correspondence, actions, and evidence easy to find when needed. According to Arup, the solution became part of the company’s project delivery process and saved time by reducing inbox searching and information chasing, while also helping with disputes, legal discovery, and team-wide visibility; no specific numerical impact was provided.

Arup

Clive Bortz

Arup