Case Study: Oswald Professional Engineers improves email management efficiency with Mail Manager

Oswald Professional Engineers - Customer Case Study

Oswald Professional Engineers, a South African consulting engineering firm, needed a reliable way to manage project emails and information across its teams. As the company’s BIM Manager explained, manual email handling was time-consuming, made it hard to find sent messages, and risked important project details being lost. The company used Mail Manager to avoid the inefficiencies of inbox-based filing and keep project information organized from day one.

With Mail Manager, Oswald Professional Engineers can file every email into the correct project folder, search email content by keyword, and give all staff access to the same shared project location. The solution reduced duplicate filing, improved consistency, and made onboarding fast, with new hires trained in just 5–10 minutes. Mail Manager also saves Kenan Coetzee roughly an extra hour of work per day by eliminating manual email management and standardizing access to project information.

Oswald Professional Engineers

Kenan Coetzee

BIM Manager