Case Study: MSA Professional Services improves email retention and search with Ideagen Mail Manager

MSA Professional Services streamlines email management for 450 employees with Mail Manager

MSA Professional Services, a 450-person engineering and architectural firm, faced significant email management challenges after transitioning to a larger Microsoft environment. Employees frequently hit inbox capacity, struggled to file emails in the correct project folders for compliance, and found locating past correspondence for risk management to be a time-consuming and arduous process. Their previous proprietary solution lacked the necessary indexing and search functionality.

The firm adopted Ideagen Mail Manager for its efficient indexing and powerful search capabilities. The solution from Ideagen Mail Manager streamlined email filing, ensured compliance with retention policies, and drastically improved the speed of locating old emails. This provided employees with peace of mind and allowed them to focus on their core responsibilities, with the digital design manager calling it a "game-changer."

MSA Professional Services