Case Study: Mercury Engineering prevents disputes with Ideagen Mail Manager

Mercury Engineering prevents disputes with Mail Manager as email volume hits 40,000 in 5 months

The customer, Mercury Engineering, faced the challenge of managing a high volume of project emails and preventing disputes from escalating. They struggled to locate critical email evidence during early-stage conversations about compensation events, which often led to formal claims. The vendor, Mail Manager, provided its email management solution to address this.

Mail Manager's solution enabled Mercury Engineering to proactively file and instantly search project emails. This allowed them to produce the right email during early discussions, preventing disagreements from escalating into formal disputes. The results included avoiding the need to reconstruct email trails after the fact and securing entitlements to claims. A measurable impact was highlighted by a project generating 40,000 emails in five months, with the ability to manage hundreds of thousands of emails effectively over the project's full duration.

Mercury Engineering