Case Study: Mercury Engineering prevents disputes with Ideagen Mail Manager

Mercury Engineering files 40,000 emails in 5 months with Mail Manager

Mercury Engineering, a construction firm, faced the challenge of managing an enormous and compounding volume of project emails across multiple concurrent projects. With one project generating 40,000 emails in just five months, their reliance on Outlook led to inconsistent filing and failed searches, creating a high risk for disputes. They turned to the vendor Mail Manager for a solution to this email management problem.

The solution implemented by Mail Manager used machine learning to automatically file each email into the correct project folder based on company-wide patterns, eliminating reliance on individual habits. This ensured a complete and centralized record for every project. As a result, Mercury Engineering could instantly search across all correspondence related to any project, which enabled them to proactively produce critical email evidence during early-stage compensation events to prevent disputes from escalating.

Mercury Engineering