Case Study: John McCall Architects improves email record-keeping with Mail Manager

John McCall Architects - Customer Case Study

John McCall Architects, a UK architectural practice, needed a better way to manage the large volume of project-related email that came with each job. As part of its ISO 9001 quality efforts, the firm wanted a more reliable job-based filing system than MS Outlook Public Folders and was struggling with missing critical emails, duplicated messages, and difficult historical searches.

After testing Mail Manager across the practice, John McCall Architects chose the Ideagen solution for its simple, robust approach to email management. Mail Manager helped make emails part of the project data stored on the NAS drive, improving security, making emails easier to find, and enabling project backups and archives in a single package.

John McCall Architects

Colin Usher

Director