Case Study: IKM Consulting achieves efficient, compliant email management with Mail Manager

IKM Consulting - Customer Case Study

IKM Consulting, a multidisciplinary consulting engineering firm in Scotland, needed a better way to manage large volumes of incoming and outgoing emails. Before adopting Mail Manager, emails were often lost, mailbox access was inconsistent, and there was no standard process for filing project communications.

Using Mail Manager from Ideagen, IKM established a single, intuitive convention for filing and searching both incoming and outgoing emails, improving consistency, reducing human error, and supporting ISO accreditation and data retention requirements. The solution made email retrieval much faster and easier for project teams, helping IKM save time, maintain compliance, and keep a reliable record of decisions made by email.

IKM Consulting

Paddi Rooney

IT Manager