Case Study: OBFA achieves peace of mind with Mail Manager

How OBFA finds comfort with Mail Manager

OBFA, a progressive architectural practice in Ireland, needed a better way to manage growing volumes of email as it moved from using Microsoft Outlook purely as an email client to an exchange server and cloud-based workflow. As the business expanded, filing became inconsistent, legacy emails were hard to map back to projects, and staff needed a more reliable way to keep communications accessible and legally acceptable. OBFA turned to Mail Manager, an email management solution from Ideagen.

Mail Manager was implemented across the small practice quickly, with onboarding and training support from Mail Manager helping staff adopt automated filing across the business. OBFA gained easier access to new and legacy emails, better support for practice management, HR and finance, and useful project data through the social mapping tool. The result was greater peace of mind, stronger records management, and no more end-of-year bulk filing—saving the team from trying to file 20,000 emails at once.

OBFA

Ciaran O'Brien

Practice Director