Case Study: Hefferlin + Kronenberg Architects simplifies email filing with Mail Manager

Hefferlin + Kronenberg Architects - Customer Case Study

Hefferlin + Kronenberg Architects, a Tennessee-based architecture firm, needed a better way to manage email across the business. With staff often failing to file messages, important emails were being automatically deleted or lost, and the team’s manual Outlook archiving process was tedious and time-consuming.

Mail Manager, an Ideagen solution, was implemented to prompt users to file emails and allow fast searching without leaving Outlook. Since adopting Mail Manager, filing has become the default behavior across the company, helping staff find information within seconds, avoid disturbing colleagues on holiday, and turn email into a more reliable memory tool.

Hefferlin + Kronenberg Architects

Clif McCormick

Owner