Case Study: Children's Service Development Group streamlines project email search with Mail Manager

CSDG streamlines 40-person project email search with Mail Manager

Children's Service Development Group (CSDG), a multidisciplinary design firm, faced significant challenges in managing and retrieving project-related emails and correspondence. Their previous solution, Newforma, was too expensive and complex for their needs, leading to poor information storage and difficult searches when staff were unavailable. They sought a new software to effectively organize their project records.

CSDG implemented Mail Manager, which provided an intuitive and cost-effective solution with robust search capabilities and seamless Outlook integration. The implementation was successful even during remote work, with the team quickly adopting the new system. The result was a dramatic improvement in efficiency; staff could now instantly find historic emails and information during client calls, saving significant time and providing immediate answers. Sean DeCoster, a Principal, summarized Mail Manager as the "Google equivalent for searching my emails."

Children's Service Development Group (CSDG)