Case Study: Combe Pearson Reynolds Consulting Engineers achieves near-100% email filing compliance with Mail Manager

CPR Engineers reaps email filing benefits during COVID-19 pandemic

Combe Pearson Reynolds Consulting Engineers (CPR Engineers), a structural and civil engineering design firm, struggled with clunky email filing and limited search functionality in its existing Microsoft Outlook plug-in from Total Synergy. Only about 30% of project data and emails were being saved, leaving staff reliant on Outlook and PST files to find information and defend decisions.

To fix this, CPR Engineers adopted Mail Manager, which was installed quickly and rolled out across its 21-person team during a two-week trial period in 2020. With Mail Manager, email filing rose to near 100% compliance, about 60,000 legacy emails were migrated, and 11,000 emails were saved in the first three to four months; users also praised the fast search and easy access to stored emails, giving the tool an average rating of 8.8/10.

Combe Pearson Reynolds Consulting Engineers

David Reynolds

Director and Owner