Case Study: Bath Engineering turns a potential claim into a new project with Mail Manager

Bath Engineering turns a potential claim into a new project in seconds with Mail Manager

Bath Engineering, a mechanical, electrical, and instrument engineering firm, faced a significant challenge with its email management. With employees spread across offices 700 miles apart and no central record, emails were siloed on individual computers. This lack of a unified system meant institutional knowledge was lost when staff departed, making it nearly impossible to locate critical project information. Before implementing Ideagen Mail Manager, the firm operated like two separate entities and relied on inefficient Outlook searches.

Ideagen Mail Manager provided the solution by centralizing Bath Engineering's email records. The impact was demonstrated when a client blamed them for a equipment failure years after a project's completion. Using Mail Manager's search functionality, a principal located exculpatory emails in seconds, proving the client had approved the design. This swiftly turned a potential liability and claim into an apology and a new project request, showcasing the tool's direct role in risk mitigation and business development.

Bath Engineering