Case Study: Austin-Smith:Lord improves project email management with Ideagen Mail Manager

Austin-Smith:Lord finds archived project evidence in less than 2 seconds with Mail Manager

Austin-Smith:Lord, a multi-disciplinary architecture and design practice with offices across the UK, faced a significant challenge in collaboration and information management. Their teams, spread across various locations, lacked a centralized system for project emails, leading to poor visibility and risk. After implementing Microsoft Exchange, they were still overwhelmed by inboxes and needed an efficient tool to organize and track important project correspondence, which led them to evaluate Mail Manager.

The solution implemented was Mail Manager, an Outlook add-in from vendor Ideagen Mail Manager. It was rapidly deployed across their existing infrastructure with minimal training required. The results were immediate, providing invaluable access to project records. In one instance, finding critical evidence for building regulations on an archived project took less than two seconds, a task that previously could have taken weeks of IT resources. Mail Manager is now an integral part of their induction process and is used consistently across all business sites.

Austin-Smith:Lord