Case Study: Austin-Smith:Lord boosts project email management and compliance with Mail Manager

Austin-Smith:Lord - Customer Case Study

Austin-Smith:Lord, a UK-based multi-disciplinary architecture practice with 150 employees, needed a better way to manage project email across multiple offices. As the business expanded and teams became more distributed, their existing email setup made collaboration difficult and important project correspondence hard to track.

Mail Manager, an Ideagen solution, was implemented as an Outlook add-in to centralize filing and improve email search and visibility. Austin-Smith:Lord now uses it consistently across all sites, with rapid deployment in just a few weeks, and can retrieve critical correspondence in under two seconds instead of spending hours or days searching. Mail Manager has also improved collaboration, supported compliance, and helped reduce risk and future costs around contract disputes.

Austin-Smith:Lord

David Price

IT Manager