Case Study: Arup resolves project disputes with Ideagen Mail Manager

Arup improves project record access with Mail Manager

Arup, a global engineering firm, faced challenges in managing the vast volume of project-related emails, which created risks of information inaccessibility, communication breakdowns, and potential disputes. With teams working remotely and a need for a reliable audit trail, their standard Outlook system was insufficient for ensuring information governance and maintaining a single source of truth for project correspondence.

By implementing Ideagen Mail Manager, Arup established a centralized system for filing all project emails, creating a transparent and accessible record for everyone. The solution provided a reliable audit trail and a single source of truth, enabling staff to instantly locate critical information from past projects, even after several years. This has helped Arup mitigate risk, resolve disputes more effectively, and improve overall information management.

Arup