Case Study: Arup achieves confidence in email knowledge management with Mail Manager

Arup - Customer Case Study

Arup, a global engineering and consulting firm, needed a better way to manage the large volume of work-related email that underpins collaboration across its teams and projects. With so much communication happening by email, the company needed a solution that would help staff quickly find context, avoid rework, and manage the risk of losing important knowledge. Mail Manager was used as the email management tool to support this need.

Mail Manager gave Arup confidence that information could be found quickly and consistently by everyone on the team, with powerful search, simple setup, and prompts that encourage standardised filing. Arup also built Mail Manager into its induction process for new staff, reinforcing it as an essential business tool. The result was faster access to conversation history, better knowledge sharing, reduced duplication, and stronger support for day-to-day decision-making across the business.

Arup

Faith Wainwright

Director and a leader of Arup University