Case Study: Architecture & Access improves email filing and search with Mail Manager

Architecture & Access - Customer Case Study

Architecture & Access, an Australian architecture consultancy with offices in Adelaide, Brisbane and Melbourne, needed a better way to manage email across its projects. Before using Mail Manager, staff often left important correspondence sitting in personal Outlook folders because filing emails into the practice management system took too many clicks, leaving directors with little visibility into client communications.

By implementing Mail Manager, Architecture & Access made it much faster to file emails into projects and store documentation in a central repository that everyone can access. The vendor’s powerful search and easy retrieval features helped the team quickly find email trails, drawings and attachments, improving oversight and confidence that information was being saved; Chris Porter said it paid for itself “overnight” and helped the business run smoothly.

Architecture & Access

Chris Porter

Director