Case Study: Arcadis improves dispute-ready email evidence management with Mail Manager

Arcadis helps defend $60.1M construction disputes with Mail Manager

The customer, Arcadis, a global design and engineering firm, faced the challenge of managing project emails that are critical as legal evidence in an increasingly litigious construction industry, where the inability to quickly retrieve complete email records often leads to costly settlements. They needed a solution to reliably file, preserve, and discover project correspondence to defend their position in disputes. The vendor, Ideagen Mail Manager, provided its email management service to address this.

Ideagen Mail Manager implemented a solution that uses machine learning to automatically file project emails from Outlook to centralized project folders in SharePoint or a DMS, preserving original metadata and complete threads at the point of sending. This allowed Arcadis to instantly search tens of thousands of emails to resolve disputes, as demonstrated when they quickly found a critical "smoking email" to settle a disagreement on a billion-dollar project. The result is a defensible email record that turns a liability into a asset, helping to avoid lengthy disputes and multi-million dollar settlements.

Arcadis