Case Study: Advanced Roofing protects against long-tail disputes with Ideagen Mail Manager

Advanced Roofing protects project records with Mail Manager for 10+ year dispute risk

Advanced Roofing, a UK roofing and cladding contractor, faced the challenge of long-tail professional indemnity liability, where emails sent today could be critical evidence in a dispute a decade later. Their risk was heightened when employees left the firm, taking their project correspondence with them and making it practically inaccessible. They implemented Ideagen Mail Manager to solve this email management problem.

The solution from Ideagen Mail Manager involved filing emails to a central project record at the point of sending, rather than leaving them in personal inboxes. This ensured that critical project correspondence became a permanent, findable part of the project record, independent of staff turnover. As a result, Advanced Roofing can now confidently retrieve any email to provide proof and financially protect the company, even years after a project is completed.

Advanced Roofing