Case Study: Betterment improves chatbot accuracy and compliance with MaestroQA

Betterment boosts chatbot BSAT 5%+ with MaestroQA

Betterment, a digital financial services company, faced significant challenges in managing its chatbot performance due to a lack of transparent metrics from its vendors. In their regulated fintech industry, the risk of AI hallucinations and missed compliance disclosures was serious, and their manual review processes were too slow and narrow in scope. They turned to MaestroQA's quality assurance platform to address these visibility gaps.

Using MaestroQA, Betterment established a transparent framework to analyze chatbot accuracy and compliance at scale. The solution enabled them to pinpoint model breakdowns, verify disclosures, and mitigate risks efficiently. This resulted in a 5%+ improvement in bot satisfaction (BSAT), a 4x faster model evaluation cycle, and a 2%+ increase in containment and automated resolution rates, giving leaders clear confidence in their chatbot's performance and safety.

Betterment