Case Study: Towson University teaches online Help authoring with MadCap Flare

Towson University Uses MadCap Flare to Teach Online Help Authoring Best Practice

Towson University, a metropolitan university outside Baltimore, wanted to give students hands-on experience with online Help design and authoring best practices while keeping the class accessible to non-technical students. To do that, it used MadCap Software’s MadCap Flare native XML content authoring tool to support XML standards and publish both Web Help and HTML Help.

With MadCap Software’s Flare, students with little or no technical writing background were able to create structured online content and develop online Help that met or exceeded essential requirements. David Dayton said the tool helped the class meet its goals, and in the first semester every student produced a project that demonstrated the essential features of online Help, with some using features not available in older authoring tools.

Towson University

David Dayton

professor