Case Study: Sylvan Learning streamlines employee help and documentation with MadCap Flare

Sylvan Learning Uses MadCap Flare to Provide Web-based Help for Employees at 900-Plus Tutoring Centers

Sylvan Learning, the Baltimore-based tutoring provider with 900-plus centers, needed a better way to deliver training documentation for employees as it moved more of its training online. The company wanted web-based Help that would be easier to use, while also streamlining publishing for both print and web content and making it easier for knowledge experts to contribute material.

Sylvan Learning chose MadCap Software’s MadCap Flare native XML multi-channel content authoring software to publish from a single project to both print and the web. The tool’s ease of use helped the team get up and running quickly, while Word import support and topic-based publishing improved content contribution and access to information for staff at 900-plus centers.

Sylvan Learning

Melissa Nelson

technical documentation specialist