Case Study: Rivian delivers an interactive in-vehicle owner’s guide with MadCap Software

Rivian delivers 40 documents and a vehicle infotainment owner’s guide with MadCap Software

Rivian, an automotive manufacturer specializing in electric vehicles, needed a modern documentation system to create interactive owner's guides integrated into vehicle infotainment dashboards. Their challenge was to deliver content that worked offline, supported multiple formats, and could be updated rapidly alongside vehicle software. They turned to MadCap Software, implementing MadCap Flare for authoring and MadCap AMS for content management.

Using MadCap Software's solutions, Rivian built an HTML5-based interactive guide accessible directly from the vehicle's touchscreen, even without internet. The team leveraged single-sourcing and analytics from MadCap Flare Online to ensure consistency and understand user searches. This allowed Rivian to publish over-the-air guide updates seamlessly with vehicle software, resulting in a streamlined process for producing over 40 documents and a superior, integrated customer experience.

Rivian