Case Study: Reduxio Systems delivers documentation four times faster with MadCap Flare

Reduxio Systems - Customer Case Study

Reduxio Systems, a San Francisco computer storage company, needed to move from Microsoft Word to a more efficient way to develop and deliver documentation. Its team wanted topic-based authoring, better content reuse, easier customization for different product versions and audiences, GitHub-based collaboration, and more consistent visual branding.

Reduxio Systems implemented MadCap Software’s MadCap Flare to support single-source, multi-channel publishing. The team used conditional tags, variables, CSS, templates, and GitHub integration to speed collaboration and standardize output. Reduxio says Flare cut documentation delivery from over a month to one week, made writers four times faster, and saved hundreds of hours per year.

Reduxio Systems

Eyal Traitel

Vice President of Technical Operations