Case Study: McKesson Health Solutions streamlines documentation and online Help with MadCap Software

McKesson Health Solutions - Customer Case Study

McKesson Health Solutions, a business unit of McKesson Corporation, needed a better way to manage online Help and documentation as product releases became more frequent and content grew more complex. The team was using Microsoft Word, Adobe FrameMaker, and Adobe RoboHelp, but updating multiple files for releases as often as every six weeks was time-intensive and inefficient.

McKesson Health Solutions selected MadCap Software’s MadCap Flare, along with MadCap Capture, to support single-source publishing, content reuse, collaboration, and more consistent formatting across product versions. With MadCap Software, the company migrated its documentation system from FrameMaker and RoboHelp to Flare, completed documents for three releases in a matter of weeks, and improved the clarity and look of its online Help.

McKesson Health Solutions

Lesley Brown

Associate Vice President of Documentation and Training Development