Case Study: MakeMusic, Inc. delivers interactive online Help with MadCap Flare

Leading Provider of Music Software Replaces Print Product Guides with Interactive Online Help using MadCap Flare

MakeMusic, Inc., a music software provider, needed a better way to deliver online Help for its Finale and SmartMusic products. The company wanted a more intuitive, consistent Web experience, faster updates, and a replacement for its legacy authoring and publishing tool. MakeMusic turned to MadCap Software and MadCap Flare.

Using MadCap Flare, MakeMusic created dynamic, context-sensitive online Help that replaced lengthy print guides and static installed documentation. The company now updates Help typically every other week instead of once or twice a year, and it can copy content from its knowledge base into Flare and format it automatically. MadCap Software also helped MakeMusic connect Help topics to Google Analytics data so the team can respond to the questions customers are asking most often.

MakeMusic, Inc.

Mark Maronde

project coordinator