Case Study: Instrumentation Laboratory streamlines multilingual help and manuals with MadCap Software

Instrumentation Laboratory - Customer Case Study

Instrumentation Laboratory, a medical diagnostic company based in Bedford, Massachusetts, needed a better way to deliver online Help and PDF manuals for six instruments. It wanted its blood testing documentation to be easier to use, while also streamlining the creation, publishing, and translation of Help content into seven foreign languages.

Using MadCap Software’s MadPak suite, including MadCap Flare, MadCap Lingo, MadCap Analyzer, and MadCap Capture, Instrumentation Laboratory consolidated Help projects, reused content with conditional tags, and managed translations more efficiently. MadCap Software helped the company reduce translation costs by nearly 20%, cut a 175,000-word proposal down to 145,000 words, and later remove 5,000 words in about one hour by creating 40 snippets.

Instrumentation Laboratory

Steve Gramolini

technical writer