Case Study: GFI Software cuts documentation project time with MadCap Software

GFI Software - Customer Case Study

GFI Software, a provider of enterprise-quality IT solutions for small to mid-sized businesses, needed a better way to manage growing documentation complexity. The team had been using Microsoft Word, but multiple products, long manuals, and increasing localization demands made it hard to reuse content, control formatting, and publish efficiently.

GFI Software adopted MadCap Flare for topic-based authoring and single-source publishing. With MadCap Software’s tool, the company cut total project time for one project from roughly 25 hours to about 5 hours, a five-fold reduction, while also reducing formatting work for localized content and improving consistency across print, desktop, and web documentation.

GFI Software

Jason Micallef

Technical Communications Manager