Case Study: ICE Mortgage Technology streamlines online help delivery with MadCap Flare

Ellie Mae - Customer Case Study

ICE Mortgage Technology, then known as Ellie Mae, needed to modernize its online Help, streamline documentation delivery across multiple outputs, and make product information easier to navigate. Its team had been maintaining online Help and PDFs in MadCap Flare, Adobe FrameMaker, and Microsoft Word, which made updates redundant and time-consuming.

Using MadCap Flare, ICE Mortgage Technology moved to a single-source publishing process for HTML5-based Help and PDFs with top navigation, responsive design, snippets, variables, conditional tags, CSS, and video support. MadCap Software helped the team cut update time from days to minutes, improve reuse and consistency, and create a cleaner Help experience that users could access more easily on desktops, tablets, and mobile devices.

ICE Mortgage Technology

Scott Simpson

Director, Technical Publications