Case Study: Cymphonix publishes online, mobile, and OEM Help with MadCap Flare

Cymphonix - Customer Case Study

Cymphonix, a leader in Internet management solutions, needed a better way to create more intuitive online Help and print documentation, extend Help to mobile devices, support OEM customization, and keep pace with product releases every four to six weeks. It had previously used separate tools for print and Web authoring before selecting MadCap Software’s MadCap Flare.

With MadCap Software’s MadCap Flare, Cymphonix used single-sourcing, topic-based authoring, variables, snippets, and native mobile output to publish online Help, mobile Help, beta Help, OEM-specific Help, and numerous PDFs from the same project. The company said this made updates much easier, helped automate changes tied to its four- to six-week release cycle, and produced documentation that users, support staff, and sales reps found simple and easy to use.

Cymphonix

Kathi Hennebry

senior technical writer