Case Study: Creative Interactive Ideas cuts multi-channel training development time by nearly half with MadCap Flare

Creative Interactive Ideas Uses MadCap Flare to Cut Development of Multi-Channel Training Content by Nearly Half

Creative Interactive Ideas, a full-service online training consultant in Houston, needed a better way to create training content for both CD-ROM and Web delivery. After using Adobe RoboHelp on an earlier project, the team faced workarounds, compatibility problems, and a project that finished a month late. The company wanted a more predictable, future-proof authoring tool, and turned to MadCap Software’s MadCap Flare.

Creative Interactive Ideas used MadCap Flare’s native XML content authoring and multi-channel publishing capabilities to rebuild the Help system and eliminate the earlier workarounds. MadCap Software’s tool let the team get started quickly, and the second phase was completed in nearly half the time of the first project, with the customer pleased with the look-and-feel and navigation of the new training.

Creative Interactive Ideas

Debbie Richards

founder and president