Case Study: Consistent Image delivers interactive Sprint product guides with MadCap Flare

Consistent Image - Customer Case Study

Consistent Image provides technical writing, copy writing, and creative services for Sprint, helping produce user guides, getting started guides, and printed inbox materials for Sprint’s mobile devices and plans. The company needed a more interactive online experience than PDF files could offer, along with easier search, direct topic links, and consistency across many products and manufacturers.

Using MadCap Flare, Consistent Image created HTML-based Help with topic-based authoring and single-source publishing. The result was interactive Web guides with Google-like search, easier Word import for manufacturers, support for 10,000 to 15,000 topics each year, and the ability to update content once and publish it across HTML5, mobile HTML, PDFs, and accessible formats.

Consistent Image

Jim Hodson

Director of Marketing and Communications Strategy