Case Study: Conga cuts documentation update time by up to 75% with MadCap Software

Conga Delivers Award-Winning Responsive HTML5 Content and Cuts Project Time by Up to 75% Using MadCap Flare

Conga needed a more modern knowledge base and Help experience for the Conga Suite. Its older system required updates in multiple places, lacked smart search, and made it difficult to manage content efficiently across online and print channels. To address this, Conga chose MadCap Software and its MadCap Flare, Contributor, and Analyzer products.

With MadCap Software, Conga built responsive HTML5 Help with top navigation, context-sensitive access, and reusable single-source content, while also improving collaboration with Microsoft Team Foundation Server and SME reviews through Contributor. The company said updates now take up to 75% less time, requests that once took three to four days can be completed within a day, and projects that used to take days can be finished in hours.

Conga

Andrea Maliska

Director, Product Education and Customer Experience