Case Study: Carnegie Mellon University Teaches Software Documentation Best Practices with MadCap Flare

Carnegie Mellon University Instructors Use MadCap Flare to Teach Software Documentation Best Practices

Carnegie Mellon University used MadCap Software’s MadCap Flare in its Software Documentation class to give students hands-on experience with modern documentation practices. The instructors wanted students to learn topic-based authoring, single-source publishing, DITA content publishing, and XML-based content support, rather than relying on labor-intensive HTML mockups.

With MadCap Flare, students at all skill levels were able to build online Help projects, including reusable task-oriented topics and searchable documentation. Carnegie Mellon University said Flare’s indexing and glossary features made online Help navigation easier, and the software helped students understand topic-based authoring while gaining real-world experience.

Carnegie Mellon University

Tracey DePellegrin Connelly

Adjunct instructors