Case Study: BA Insight improves documentation and search with MadCap Flare

BA Insight - Customer Case Study

BA Insight needed a better documentation and training system as its internal and external growth increased. The company wanted to revamp its content, move to single-source publishing, streamline updates, and make it easier for users to find information across Web Help, PDF, and PowerPoint outputs. It chose MadCap Software’s MadCap Flare to support that effort.

With MadCap Flare, BA Insight centralized topic-based content, reused material across outputs, imported Word content, and published editable PowerPoint slides. The company said Flare’s auto-numbering helped manage over 2,000 pages of writing quickly and easily, while glossary, index, table of contents, page layouts, and screenshot-rich step-by-step instructions improved both efficiency and the user experience.

Upland BA Insight

Pat D’Ambrosio

Documentation Lead