Case Study: Autotask delivers multilingual HTML5 online help with MadCap Software

Autotask - Customer Case Study

Autotask, a provider of cloud-based business management software for IT providers, needed to move from paper-based documentation and emailed PDFs to a modern, context-sensitive online Help system. As its documentation grew to more than 5,000 pages, the company also wanted to simplify publishing, support HTML5, and create a consistent experience across multiple languages.

Autotask implemented MadCap Software’s Flare, Lingo, and Feedback to create single-source online Help, manage translations, and collect user insights. The company completed the move from paper-based documentation to online Help within a year and now delivers HTML5 Help and PDFs in seven languages, including English, German, Italian, Spanish, French, Japanese, and Chinese. MadCap Software also helped Autotask make its Help easier to search, more context-sensitive, and more consistent across languages.

Autotask

Angela Richer

Manager of Documentation and Localization