Case Study: AthenaHealth Inc. improves monthly documentation delivery with MadCap Software

AthenaHealth Inc - Customer Case Study

athenahealth Inc. needed to keep pace with a monthly SaaS release schedule while producing multiple print and online documentation versions for each release. Its technical writers also had to incorporate content from more than 45 subject matter experts and keep information consistent across print and web formats.

Using MadCap Software’s Flare, Contributor, and Feedback Service, athenahealth streamlined single-sourcing, conditional builds, and SME contributions. The team said Contributor let it complete roughly twice the amount of work with the same number of technical writers, and Flare helped it deliver six print and online versions within a three-week release cycle while improving visibility into how customers used the documentation.

AthenaHealth Inc.

Peggy Spencer

technical writer