Case Study: ARCOM Streamlines Print Documentation and Online Help with MadCap Flare

ARCOM Uses MadCap Flare to Streamline Delivery of Print Documentation and Online Help for Construction Specifications Software

ARCOM, a Salt Lake City, Utah company that develops construction specification software and publishes MasterSpec®, was looking for a better way to handle print documentation and online Help. After using Adobe RoboHelp for years, the team wanted easier customization, simpler contribution from Microsoft Word, and support for future mobile Help systems. MadCap Software’s MadCap Flare was the product it evaluated.

With MadCap Flare, ARCOM could import Word content from specification writing and software development teams, single-source different Help versions and product guides from one project, and separate style from content for easier formatting changes. The company also used Flare to publish downloadable PDFs and Web-based Help from the same source content, and it quickly created a prototype mobile Help system. Gregory Owens, ARCOM’s senior QA engineer, said the trial period showed Flare could do “everything that we wanted to do and then some.”

ARCOM

Gregory Owens

Senior QA Engineer