Case Study: Apteco Reduces Support Calls and Speeds Online Help Delivery with MadCap Software

Apteco cuts translation time from weeks to 2 days with MadCap Software

Apteco, a global analytics software company, needed to create a modern online help system to support its transition to cloud-based platforms. Their challenge was to deliver up-to-date, multilingual documentation that kept pace with bi-weekly agile releases, while also empowering customers with self-service to reduce support calls. To address this, they turned to vendor MadCap Software, utilizing MadCap Flare and MadCap Flare Online.

The solution from MadCap Software centralized authoring and enabled topic-based content reuse through snippets and conditions. This allowed Apteco to publish help content simultaneously with each software release. Using MadCap Flare Online streamlined collaboration with subject experts and cut translation time for German content from weeks to just two days. The results included a notable reduction in customer support calls and the delivery of a modern, searchable help portal with a responsive HTML5 design.

Apteco