Case Study: Transport Refrigeration Services achieves faster, more accurate service and improved quality with M-Files

Transport Refrigeration Services Improves Quality And Service With M-Files

Transport Refrigeration Services (TRS) is a 35-year‑old Australian leader in refrigerated transport services whose mobile technicians relied on handwritten job cards and an ERP that couldn’t support field work. That paperwork-heavy process produced unprofessional, delayed records with no photos or real-time visibility, slowing invoicing, parts replenishment and quality control across truck builds and repairs.

Working with FUJIFILM Upstream, TRS implemented M-Files eForms and checklists with mobile access, photo capture and automated reports. The result was faster, more accurate workflows—quicker invoicing and van replenishment, improved compliance and supervisor visibility, and better customer service as technicians were freed from manual processing and customers received clear, professional documentation.

Transport Refrigeration Services

Daniel Wilton

General Manager