Case Study: The County of Granville achieves faster public information responses and streamlined electronic document management with M-Files

The County of Granville Transitions to Electronic Document Management and Improves Response Times to Public Information Requests with M-Files

The County of Granville in North Carolina — a 24-department local government providing services from public safety to social services — struggled with an inefficient paper-based records system that consumed physical space, made disposal cumbersome, and hindered compliance with retention policies. Varied procedures across departments and slow searches for documents left staff unable to respond quickly to public information requests.

Working with partner 5i Solutions, Granville implemented M-Files to digitize records, apply metadata indexing and OCR, and centralize document storage. Finance and Clerks teams now find documents in minutes (reducing many searches from ~30 minutes to 5–10 minutes), securely manage sensitive files, eliminate redundancy, and plan to expand the system to contracts and a backlog of social services records — delivering faster responses, better compliance, and streamlined document management.

The County of Granville

Michael Felts

Finance Director