Case Study: MPS achieves faster customer service and tighter information control with M-Files

MPS - Global specialist in leadership, change management, and strategic HR solutions

MPS, a Finland-based consulting firm specializing in leadership, change management and strategic HR, faced chaotic information storage and slow workflows: their intranet held all files but documents were hard to find, people relied on email to manage records, and the company needed a unified way to handle internal operations, customer relations, sales and marketing. This lack of control hindered service delivery and increased operational risk.

Since 2012 MPS implemented Microsoft Dynamics as its CRM and M-Files as its document management platform, building a metadata-driven structure with rich search, version control, templates, task lists and automated workflows. Seamless integration between Dynamics and M-Files, tighter security for personal data, and contract and template automation delivered measurable time savings, faster customer response, better collaboration, reduced risk and supported business growth.

MPS

Leila Virta

Marketing and Communications Director