Case Study: Van Deusen and Associates achieves $100K annual savings and 50% faster report turnaround with M-Files

M-Files helps a prominent elevator consulting firm reach new heights

VDA, Inc. is the world’s leading elevator and escalator consulting firm, with 200 experts across nearly 40 North American offices and more than 43,000 projects since 1980. As VDA expanded beyond the Northeast, it struggled with a clunky Box-based workflow: unreliable cloud sync, poor document searchability, slow field access to up-to-date job history, and no easy way to track compliance tasks and local code requirements—delaying inspections and follow-up.

VDA implemented M-Files with custom vaults (including an AutoCAD integration), metadata-driven search, templates and a Salesforce integration to automate opportunity and document workflows. The solution cut survey-to-report turnaround by 50%, reduced first-survey data capture time by 30–50%, delivered over $75,000 in man‑hour savings in months and roughly $100,000 in annual cost savings, and created scalable, searchable processes that keep field teams and branch offices aligned.

Van Deusen and Associates

Troy Adams

Director of Business Technology