Case Study: Vista Bank Romania achieves 50% faster document processing and secure remote access with M-Files

M-Files Case Study: Vista Bank Romania

Vista Bank Romania, a rebranded retail and corporate bank with a 31-branch network, set out to accelerate growth with a customer-centric digitalization strategy. Rising volumes of physical records, slow searches and processing, required office presence, and strict confidentiality needs—exacerbated by the pandemic—made document handling a major operational bottleneck.

Working with Konica Minolta, Vista Bank implemented the M-Files document management platform and a Digital Mailroom with scanning from Konica Minolta MFPs and courier/AWB integration. The metadata-driven solution enabled fast remote access, secure role-based permissions, automated workflows and reporting, delivering a 50% cut in document processing time, lower document management costs, and improved traceability and confidentiality.

Vista Bank Romania

Izabel Niță

Administrative Director