Case Study: Crowe U.K. achieves $2.2M+ annual operational efficiency and seamless national collaboration with M-Files

M-Files Case Study: Crowe - Enables seamless collaboration, automates information-driven business processes with M-Files

Crowe U.K. LLP is a national audit, tax, advisory and risk firm with more than 1,000 employees that relied on network drives and SharePoint to share files across six offices. That setup created version confusion, information silos, slow collaboration, time-consuming GDPR monitoring and an infrastructure that could not scale with the firm’s growth, prompting the need for a single, secure, workflow-enabled content platform.

Crowe UK implemented the cloud-based, metadata-driven M-Files platform (rolled out during the pandemic) to centralize documents, automate workflows and integrate with core systems. The result was rapid adoption and improved collaboration — 98% employee adoption, over 500,000 documents managed plus about 800,000 new documents added in year one — with simplified security and compliance, ongoing workflow expansion and an estimated $2.2M+ in annual operational efficiency gains.

Crowe

Katy Bayliss

Director of National Client Solutions