Case Study: Real Estate and Development Company achieves rapid user adoption and eliminates information silos with M-Files

How a real estate and development company successfully rolled out M-Files by incorporating change management practices in their project implementation process

A real estate and development company needed to roll out M-Files across the business and faced the common trifecta of change—people, processes and technology. Their primary challenges were breaking down information silos, securing user buy-in, and handling time-consuming legacy data migration while delivering a fast return on investment.

They used a formal change-management approach—securing executive buy-in, creating data governance, running workshops and trainings with M-Files consultants, launching a project site and multi-channel communications, and measuring adoption through surveys and usage metrics. By opting not to migrate all legacy data and focusing on engagement and feedback, they achieved rapid user adoption, streamlined document management, measurable increases in usage, and positive user testimonials about time savings and improved workflows.